Orders
With such a wide offering of services and products, turnaround varies depending on the item in question. For instance, with design included, a full vehicle wrap will take longer than a simple yard sign. You can expect MOST products to be ready for pickup or shipped within 7-10 business days AFTER ARTWORK APPROVAL. If you would like more information on your specific product’s turnaround time, please click “Fudge” in the bottom right corner or give us a call for more information. Yes we do! Any order that requires an immediate turnaround sooner than the standard will be subject to a rush fee. The minimum rush fee is $25 but will be based on the job specifications, difficulty, et cetera. If you have a specific date or time frame for your order, please be sure to include that in the details of your project at the time of the order placement. Before ordering, you may want to give us a call to make sure we can meet your time table.
Warranty & Returns
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What if there is something wrong with my order?
- By accepting a completed job, the customer acknowledges that the performance is satisfactory. Customer must inspect product upon receipt. No part of a product can be used if customer is putting in a claim against the order. Guerrilla Graphix keeps a copy of the job, on file, for 30 days. Claims for defects, damages, or shortages must be made by the customer, in writing, within 3 business days from receipt.
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What warranties do you offer?
- Guerrilla Graphix makes no warranties or guarantees in regard to accuracy of customer submitted files. Proofs are mandatory to be signed off on, prior to production, & will be produced AS IS upon approved by the customer. We are not responsible for damages or loss of revenue that may result from delays in shipping or production. If any of the above limitations do not apply to your state’s jurisdictions in part on whole it does not void this document.
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Can I return my items for a refund or cancel my order?
- Canceled orders require compensation for incurred costs and related obligations and work performed at the time of cancellation. The amount will be calculated and subtracted from the upfront payment. In addition, a 35% administrative fee on the total will be charged for any cancellations. Balance of any amounts will be held as store credit for future orders. If any costs exceed the amount paid (i.e deposits), you are still obligated to make payment in full. Due to the custom nature of our products, there are no returns for any completed items that have been approved for production.
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What is an overrun or underrun?
- Guerrilla Graphix follows generally accepted trade Practices. Guerrilla Graphix strives to produce the exact amount requested, but a 5% over/under is to be expected in higher volume orders of printed marketing materials. If there are overruns, we will offer to customer at a reduced price. If customer needs an exact amount, we suggest that a min of 5% overage be ordered at the time the order is placed.
Privacy & Security
Guerrilla Graphix will not share or sell any information that has been gathered during order processing with anyone. We use our customer information in house, for the sole purpose of order fulfillment. For more information, view our full Privacy Policy.